Shipping, Returns & Exchanges, FAQ's
Please ensure to provide the correct address for shipping your items at checkout.
Once an order has been placed for an item and the payment processed, it will be shipped within 3 to 5 business days. I will notify you once the item has been shipped.
**Amshina offers FREE shipping to Canada and the U.S.A. with tracking.
**Amshina offers a FLAT RATE shipping fee of $25.00 CAD to Europe and the U.K. with no tracking.
Delivery is usually within 6-14 business days, but estimated delivery times can vary. I’ll do my best to ship off your items as soon as possible however any delivery delays on route are out of my control.
**Estimated time of delivery and Tracking number will be provided once items are shipped
Duties and import taxes may be charged when crossing the border into your country. These charges are the responsibility of the buyer.
Amshina is not responsible for lost, stolen, or damaged shipments or any customs delays when an item is shipped.
I will try my best to ensure you receive your items as per order.
Please do not hesitate to contact me if you have any questions or encounter any difficulty with your purchase.
**Additional International Shipping Destinations Coming Soon! In the meantime, please feel free to message me for possible shipping to your destination.
If returning an item, please contact me directly before doing so. Returns will be accepted with a full refund (excluding shipping costs) if shipped back within 14 days of the date delivered (shipping confirmation/package tracking no. must be received within the 14 days).
Returns outside of the 14-day return window will not be accepted and will be shipped back to sender without a refund.
- Contact me immediately to indicate need for return
- Send me shipping confirmation/package tracking no. within 14-day window
- Refund will be given excluding shipping costs once items received in original condition with original shipping invoice
**Items returned should be in their original condition (not washed, worn, damaged or altered in any way) with the original accompanying shipping invoice. Custom orders and Sale items are not eligible for a refund.
Any returns lost in transit are not the responsibility of Amshina.
Please mail returns to the following address:
PO Box 26051
Kitchener RPO College, ON
Items already available take 2-5 business days to be processed and shipped. Custom orders take 2-3 weeks to complete and ship depending on order size and the item. Orders are processed between Monday – Saturday. All orders placed outside of these days or on a holiday will be processed the next business day.
Custom Orders/Made-to-Order: Under the Made-to-Order section you can see available fabrics and designs that can be made from them. Please follow the instructions to place your order. Please feel free to inbox me with any questions you may have in this regard. Custom orders are based on material/fabric availability. Custom orders can take between 7 to 21 days depending on the item and the order size.
You would be required to provide as accurate as possible body measurements or dimensions for the item in question. Please review the measuring guide.
If you have any questions or concerns, please do not hesitate to contact me directly. Feedback on your shopping experience and how I can serve you better is always welcome.
All products in the shop are shown in Canadian Dollars
Most products are one of a kind and/or are limited quantities. Restocking are not guaranteed for any piece. Restocking is never in the same fabric.
Please fill out the contact form to connect with me directly for all inquiries. I usually respond within 24 hours. Do not hesitate if you have any question prior to or after an order has been placed. I encourage you to ask any questions before purchase.
RETURNS & EXCHANGES
Please review the policies for these.
All major credit cards and approved Shopify payment methods are accepted.